Widget problem

[samsungexperrt]

 can somebody tell me why the widget on the lockscreen for sunset or sunrise isn't it showing anytime? Please #samsung provide a solution 

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[samsungexperrt]

We're pleased to share that the recent issue has resolved itself unexpectedly. The widgets are now functioning normally again. Thank you for your patience and understanding throughout this brief period. Thanks for answering