In my S24 Ultra facing a issue with whatsapp. Whenever I get whatsapp call. I can't see the ringing notification on lock screen. It's just ring and I have unlock the phone to see who is calling. And facing this issue after recent security update. Have tried all the possible ways to solve it. Even Uninstalled And Reinstalled whatsapp. Nothing worked.
As you have mentioned that you are facing the issue with third party apps and if your device other application working fine with mobile internet, So we would request you kindly contact the respective helpline they will guide you regarding the exact information regarding this.
However, If still facing the same issue, kindly share the log file. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application >> tap on Support >> tap on Send feedback >> Tap on Send icon >> select the appropriate category y >> type your query and tap on send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
