Original topic:

S23 ULTRA Software Bug: OneUI 6.1 on Android14

(Topic created on: Monday)
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BiplabS23Ultra
Beginner Level 2
Options
Galaxy S
1. Main Poroblem: too much irritating While using youtube/playing Video on streaming platform/Using Facebook, when incoming call window pops up in small section on top of the screen, as soon as call arrives and if I accept the call immediately, call either disconnected or freezes or call picked up but no response and ended ..after that in call list it shows that call is rejected.
Same problem was there on my S22 Ultra as well last year but I do not have that mobile right now. I'm using Jio and Vodafone and noticed this issue on both of the networks.

2. While on Whatsapp video call [in a pop-up window] if I picked up normal voice call or I do make normal voice call the whatsapp video call is paused, which is normal but evwn after disconnected the normal voice call there is no option shows to resume the video call.
There is a different way to resume that call: close the pop-up window of WA video call then again go to the ongoing video call section from notification panel then only you will find the "resume" option.
I remember how much smooth this was when I used POCO M2 Pro; It automatically paused while dialling normal voice call and resumed after disconnected the normal voice call.

3. Netwark error: I have Iphone13 and using a Jio SIM on that phone ..there is no network issue on iPhone but using another Jio SIM on S23Ultra [both are 5G SIMs] but have noticed in same location where iPhone loaded web-pages faster than my S23Ultra. Sometimes it is significant different.

4. Battery drainage issue: even on 'light profile' '60hz display' 'Battery saver on' I mainly use youtube, FB, Samsung Internet to web surfing, video playing, telegram and whatsapp that's all.

4 Comments
sakshie
Active Level 3
Galaxy S
Good show
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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