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03-18-2025 09:15 PM (Last edited 03-18-2025 09:21 PM ) in
Galaxy SSolved! Go to Solution.
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03-18-2025 10:23 PM in
Galaxy SSelect yes, images will be shown in gallery, hope this will do
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03-19-2025 12:56 AM in
Galaxy SHere are some methods you can try.
Turn on media visibility in whatsapp to on. This allows the images to become available in whatsapp folder.
Reset App Preference. The App preference remembers settings that you may have established previously. To reset it, follow these instructions.
If the above step fails, I highly recommend using Samsung App.
Report the problem you are facing.
I hope that you may find a solution for this issue!
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03-19-2025 12:56 AM in
Galaxy S
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03-19-2025 10:11 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1: Open WhatsApp > Settings > Chats > Turn on Media Visibility.
2: Clear an app's cache: From Settings, swipe to and tap Apps (Gallery, WhatsApp). Select the app you want to clear. Tap Storage, and then tap Clear Cache.
3: Switch off your phone for a few minutes and then switch it on and wait for a few minutes.
4: Update the App if available (Gallery, WhatsApp). Update software: Menu>apps>settings>software update>install.
5: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.
In case the issue still occurs, kindly contact the particular application helpline once, to make sure there is no issue from their end. You can reach the app developer through the email channel for which you please login to Play Store> select more option> select installed app> click on read more.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
Warm Regards,
Samsung Customer Support
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03-19-2025 10:55 AM in
Galaxy SSamsung Gallery shows this in play store for s22::
"This app is no longer compatible with your device. Contact the developers for more info"
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03-19-2025 07:33 PM (Last edited 03-19-2025 07:34 PM ) in
Galaxy Sand then performed above steps again.
Thanks!!!

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