Original topic:

Issue after recent updates

(Topic created on: 04-08-2025 08:22 PM)
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KP29
Active Level 2
Options
Galaxy S
My issue list after last OS Patch updates.

1) With the new updates, I am unabel to see my favourite pics under gallery nor the folder.
2) my downloaded pics or videos are not getting AUTO SAVED from WhatsApp under Gallery options too..
3) unable to take pics using S pen though my S PEN IS FULLY CHARGED.
4) The WhatsApp based SAMSUNG SUPPORT s***s or pathetic or not useful. It's waste of time.

I am using S25 ULTRA.

Any help @Admin??
3 Comments
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you are facing multiple issues on your device, kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve the issue.

Path: Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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