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Original topic:

WhatsApp image not shown in gallery recently

(Topic created on: 03-18-2025 09:15 PM)
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clp1
Active Level 1
Options
Galaxy S
Old, latest WhatsApp images not shown in gallery, folder is also not there now, earlierit was present, 
Images shown in WhatsApp chat if i save image from WhatsApp chat then it will show.
I checked for permission but all necessary permission is granted.

is it software update issue or WhatsApp issue???

issue is there in M31 & S22 

is anyone else is also facing same issue?

1 Solution


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Solution
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1: Open WhatsApp > Settings > Chats > Turn on Media Visibility.

2: Clear an app's cache: From Settings, swipe to and tap Apps (Gallery, WhatsApp). Select the app you want to clear. Tap Storage, and then tap Clear Cache.

3: Switch off your phone for a few minutes and then switch it on and wait for a few minutes.

4: Update the App if available (Gallery, WhatsApp). Update software: Menu>apps>settings>software update>install.

5: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.

In case the issue still occurs, kindly contact the particular application helpline once, to make sure there is no issue from their end. You can reach the app developer through the email channel for which you please login to Play Store> select more option> select installed app> click on read more.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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15 Comments
CosmicCool
Active Level 4
Galaxy S
After security update it might get removed, if junk is found
clp1
Active Level 1
Galaxy S
yeah, it can be but latest image send received also not visible in gallery
0 Likes
CosmicCool
Active Level 4
Galaxy S
I think you should visit the service centre then, only a few devices recieve this type of issue
0 Likes
Jags_nerdy
Active Level 4
Galaxy S
You need to long press on the image and then click to save to gallery
0 Likes
AudioJack35
Active Level 10
Galaxy S
I think it's in WhatsApp chat settings to show media in gallery,check on Yt
0 Likes
CosmicCool
Active Level 4
Galaxy S
It's not a iphone bro, android devices automatically saves what's app images to gallery
0 Likes
Tech_xplorer
Active Level 10
Galaxy S
Check if this option is enabled in your WhatsApp.1742314276594.jpg
0 Likes
clp1
Active Level 1
Galaxy S
it's already enabled
0 Likes
Tech_xplorer
Active Level 10
Galaxy S
Not sure then, wait for other's opinion. Meanwhile you can try clearing whatsapp cache, foce stop it and restart your phone.
0 Likes