Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
Probably ear buds are not kept properly and remains on and on connection or pairing mode. Check if the case is properly closed and buds are properly fitted in their pit.
That is not the case, buds are properly placed and closed correctly. And phone only trying to connect when I'm near to bud case. and it's fail every time but during this time volume goes down. it's very irritating.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
1. Kindly open the Galaxy Wearable App. 2. Tap on about earbuds. 3. Reset earbuds.
If the issue persists, kindly report the problems with a log file. To share a log file, click on the.
Samsung Members Application (Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
