Update problem

[mithsingh]

Samsung is fooling all the s24 ultra users. If you talk to their customer care, they have no solution. From September 2025 to February 2026, they do not even know whether to give update or not. Very bad service. I have never bought any Samsung phone for ages. Buy an expensive phone and on top of that, bear the hassle of service also.

[2e734]

P o

[2e734]

🔥

[mithsingh]

What happened, no customer care person came to tell me why I am not getting the update, even though I have visited the service center and paid Rs 395, the problem is still the same.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the security patch updates for October, November, December, and January have already been rolled out by Samsung. If your device has not received the updates, please check your network connection and ensure that your device is properly connected to the internet in order to download the latest software version.

Kindly follow the below steps to update your device software( if available).
Path: Settings-> About phone-> software update.

However, you also can update the software by using Smart Switch. You can open Smart Switch on your Windows PC or Mac, you will see an option to update to a new software version if one is available. kindly perform the following steps to resolve your issue.

Step 1. Connect your device to your computer using the USB cable provided with your device.

Step 2. Open Smart Switch on your PC.

Step 3. If a software update is available, Smart Switch will automatically prompt you to update the software or display an option to update.

Step 4. Tap Update and follow the on-screen instructions to download the necessary files and complete the update process.

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[mithsingh]

What do you think, a customer using S24 Ultra uses 2G, has 5G speed and the fault is with Samsung service. If any update came between September to February, then what is the point of complaining again and again, you cannot say directly that you people are busy in selling and have forgotten the service.