My phone isn't updating, and I have been complaining about this repeatedly. Is this the kind of service Samsung offers—treating premium phone customers this way? You keep saying it will arrive soon, but the timeline has shifted from September 2025 to...
None of Samsung's technical support channels are able to provide accurate information as to why I am not receiving the update; I have been waiting for 10 months, and my S24 Ultra has effectively become nothing more than a toy.