Original topic:

Unable to make calls post UI7.0 update

(Topic created on: 05-01-2025 09:05 AM)
145 Views
mmgayan
Active Level 3
Options
Galaxy S
Post update to UI 7.0, if I am on WhatsApp call from Secure Folder then I am unable to make call from dialer. Error msg: You work profile not allowing to make calls, ensure call is made from app in work profile
4 Comments
ZellyFizzz
Active Level 8
Galaxy S
1. restart your device
2. backup your data
3. do factory data reset
4. open & recover backup
5. fixed 🔥
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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