I bought two S23 Ultra devices and a USB OTG (Type C) pendrive to backup data from old device. The pendrive connects well to one of my devices while it is extremely tight on my second device. There is no dust whatsoever in the port, it is absolutely clean.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Check by using other pen drive.
Perform interactive checks through the Samsung Members apps.
Path: Samsung members > Get Help > Interactive checks > Charger/USB).
Check by using genuine OTG cable.
Check whether device is OTG compatible or not.
To clear data of USB, please follow the below steps.
Setting > Apps > Three dots (Appearing at top right corner) > Show system apps > Search USB Settings > Tap on storage > clear data of USB Settings.
Please follow the below steps.
Settings > Apps > Three dots ( Appearing at top right corner) > Reset app preferences (It'll reset the permissions of all applications)
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask questions).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
