Original topic:

Spen disconnected issue with s24 ultra

(Topic created on: Thursday)
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Crypter
Beginner Level 5
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Galaxy S
From past few months, spen is getting disconnected continuously. But from last month spen disconnected and stopped reconnecting. But when i used it with s23 ultra my spen is working. Spen is ok but their is problem with sw update with s24 ultra. Such a nasty thing from samsung!. Anybody have solution for it. I followed one utube tutorial saying turning on wireless power sharing mode and spen worked but problem again persists.
6 Comments
Galaxy S
Visit Samsung service centre tomorrow
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon also go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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Aalam89
Active Level 4
Galaxy S
Same issue since 3 months
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Cutegril90
Expert Level 4
Galaxy S
Accept solutions Click three dot 🪛🙏
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