Original topic:

Samsung s23 ultra one ui8 beta update

(Topic created on: 4 weeks ago)
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sumitt
Active Level 3
Options
Galaxy S
After updating software i am facing charger disconnected issue. Is anyone else facing same?


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7 Comments
svmungap
Active Level 1
Galaxy S
Svmung23oneui8hertapfate
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer care support through Samsung Members App as a error report also send log files along with this error report for this issue and wait for next update it's maybe fix it by Samsung team soon also go to service center for check and resolves this issue. If you like Please accept it's as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
You're welcome to here.
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Su_Jaan
Active Level 10
Galaxy S
Charging disconnect issue bahut baar hota hai
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sumitt
Active Level 3
Galaxy S
tumhe v same issue hora kyaa
Su_Jaan
Active Level 10
Galaxy S
Haan kabhi sahi ho jata kabhi apne aap disconnect hota
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Kindly check the power socket functionality with a different device or try to charge the device in a different power socket.

2. Please check whether the charger cable and adapter are fixed well. Remove the charging cable and reconnect with the mobile phone properly.

3. Check the charger functionality with a different device or try to charge the same device with a different charger.

4. If the issue is still not been resolved, Reset the device:

IMPORTANT:
•Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
•Remember google password before resetting the device because it is required during initial setup.
•If you do not remember it, then reset (Forgot password) your google account.
•For this:
•Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps).

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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