Smart Tag+ and Smart Tag 2 not working on UWB with S24 Ultra

[Harveet]

Hi, I recently purchased S24 Ultra but the UWB for Smart Tag+ and Smart Tag 2 doesn't seem to work on S24 Ultra, nor does the Camera open for finding the Tag with direction. The Tag+ and Tag2 were working well with S22 Ultra. 

When will Samsung fix this?

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you to share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

[Harveet]

I am attaching screenshot for your perusal.

The Tags neither show the camera nor the direction for the Tag. The display is same as that for a normal Smart Tag and not for uwb based SmartbTag+ or Smart Tag2

[Vaibhav23apr]

I am also having the same issue, Tag2 is not working properly with Samsung S24 plus.

[SolomonC]

Same here on S24+. Screenshot attached. Although camera permission are given to smart things.