Original topic:

Smart view not working.

(Topic created on: 10-29-2024 08:34 AM)
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snehasis_gouda
Beginner Level 2
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Galaxy S
smart view in samsung s23 ultra not working properly, previously when I was connecting it with a samsung tv the videos were being casted, so I was able to control the playback in tv remote and the video quality was lossless. but now it is just like screen sharing, i am neither able to control via tv remote nor the quality is same. I have also another s20 fe 5g and it works fine.
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6 Comments
Ak_Rocks
Expert Level 2
Galaxy S
Update to the latest
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Ak_Rocks
Expert Level 2
Galaxy S
https://quickshare.samsungcloud.com/5QD3ug2NVWdu

Here you go this smart things app will launch in February!

Follow for bixby 3.0 😉
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snehasis_gouda
Beginner Level 2
Galaxy S
I think I already have the latest version of smarthings app.
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snehasis_gouda
Beginner Level 2
Galaxy S
Also my old device is working fine.
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snehasis_gouda
Beginner Level 2
Galaxy S
I have crystal UHD tv from samsung forgot the exact model though.
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, please visit this mentioned link to resolve your device issue: https://www.samsung.com/in/support/mobile-devices/troubleshooting-a-problem-when-using-smart-view/

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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