Original topic:

Smart view doesn't support HDR video cast

(Topic created on: 10-17-2024 10:06 PM)
329 Views
rohitsinghshaan
Active Level 3
Options
Galaxy S
After my S22 ultra latest update I'm unable to cast hdr video from my mobile to Samsung S90C TV whatsoever. Tried to restart my TV and Mobile both, tried to connect and disconnect smart view many time. Even tried to switch the network but it's ain't working after update. What the issue here samsung. Why I'm not unable to cast HDR videos, it's simply mirroring and video look too dull in both brightness and color. Please resolve it quickly because I bought samsung TV so I don't get any compatibility issue in casting.
2 Comments
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application(Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Galaxy S
There is no log file. It simply mirroring my mobile to TV but before that I can cast only hdr video from native video player app to TV and also can perform some actions like play, pause, move forward. Now I can't play HDR video but only can mirroring which is too dull.
0 Likes