Screen wakes up in between calls.

[Khalnayak17]

Hi guys, after the may security update I am facing an issue with the proximity sensor of my S10 Lite. In between calls the screen wakes up even if it's close to my ear. I think there is a problem with the proximity sensor or some software bug. Am I the only one facing this issue or is there anyone else?

[afzarulsamsung]

i gess it is software issue , i also feels the same with my m40

[ameerrok]

The update has also come to me but I have not updated the phone, I advise you if the screen protection is not the original one that comes with the phone so you should remove it and try

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

1. Check app cache:-
Clear cache memory of a particular application : Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Khalnayak17]

Which particular app cache should I clear? You haven't mentioned it.