I'm facing a serious issue with my Samsung Galaxy S22 Ultra. While I'm actively using the phone - like scrolling Facebook, chatting on WhatsApp, or browsing the internet - the screen suddenly turns off and locks by itself. It's not a full shutdown or restart; it behaves as if I manually pressed the power button, even though I didn't.
This happens frequently, multiple times a day, and it's making the phone extremely difficult to use. I have already:Updated the software to the latest version
Performed a full factory reset
Disabled power saving mode and gesture settings
Checked the device using Samsung Members diagnostics (no issues found)
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.
To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
