Samsung won’t replace your screen for the green line issue for S21fe

[emlei]

I recently experienced three green lines appearing on my S21 FE screen after updating to One UI 7. I visited the Samsung service center for a screen replacement, but my request was rejected, citing a dent on the phone. However, the dent is on the phone body—not the screen—and is simply due to normal daily wear and tear.

It’s disappointing that Samsung is coming up with new excuses to deny customer requests related to this known issue. The green lines only appeared after the software update, which clearly indicates it's a fault caused by the update itself.

Samsung seems more focused on selling their products than supporting their customers after the sale. Other brands have acknowledged the green line issue and offered free screen replacements. It might be better to consider those brands going forward.

[RAVIZOOMS]

As per samsung policy they will not change your display if any scratches available on your device

[emlei]

So you are telling 2 or 3 year phone should be like brand new. With not wear and tear no scratches or anything

[RAVIZOOMS]

Bro my brother have galaxy s21 fe & after one ui 7.0 update they also face green line issue then go to service center they will repair free of cost only Rs 413 charge for service cost

[emlei]

I can't get you

[RAVIZOOMS]

I can say according to samsung green line issue phone not old 3 years & any dent or scratches on mobile

[emlei]

So you're saying that if there's any dent on the mobile, then it's prone to getting green lines? My phone only had a minor dent on the side panel — are you implying that's the reason for the green line issue? Stop defending a company that refuses to acknowledge its faults and expects customers to pay for issues caused by their own software updates.

[RAVIZOOMS]

Bro it's already company fault but this is guidelines & i am not supporting samsung

[ram_ram]

Samsung service center and samsung customer support don't provide free replacement send email to Samsung care try I got free replacement for my s22 mobile display

[viv74]

Mail it to servicehead.in@samsung.com with your mobile photos and job sheet, if you have got from service centre.
If unanswered, then register your complaint on national consumer forum with all details.