Original topic:

We want free screen replacement for the lifetime of each model, like OnePlus off

(Topic created on: 09-24-2025 11:09 AM)
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P_rin_c_e
Active Level 5
Options
Galaxy S
I'm expressing my concern over the prevalent green line issue affecting Samsung smartphones. 📱 This hardware defect, causing screen malfunctions, is a growing problem for many users. Considering OnePlus's free screen replacement offer, I believe Samsung should provide a similar solution. Offering free screen replacements for affected devices would show a commitment to customer satisfaction. 👍This proactive step would significantly improve consumer trust and loyalty in the long run. #Samsung #GreenLineIssue #SmartphoneRepair #CustomerService 

4 Comments
RedBullRussia
Expert Level 1
Galaxy S
Agree
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ram_ram
Expert Level 4
Galaxy S
We have to move to one plus samsung no customer care
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We strive to provide an impeccable product experience, and we wanted to share more about our commitment to quality. Our products undergo rigorous quality checks that are recognized globally.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

If anyone facing line issues on their device's display, we encourage them to visit any Samsung authorized service center. Our technician team will inspect the device to provide the necessary assistance.

Please note that Samsung is offering free replacements for selected models, applicable only to products without any physical or liquid damage. Additionally, we are taking your valuable feedback regarding the extension of the list of models for the display policy into consideration.

Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. They can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

P_rin_c_e
Active Level 5
Galaxy S
You're always there to say no to a free screen replacement for our device because of a green line after a software update, right?
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