Bought the phone 1.5 years ago, so the warranty is over. It's an S23. It was purchased while I was living in another country, and I am now in India. Not even a single scratch on the phone. But here we are: a line formed on the right side of the screen. It is in a light orange color (which I've never heard of happening to anyone). From what I have heard, they do not provide free screen replacement for phones bought outside of India. Do they expect me to travel back to that country to get the screen replaced (I'm not even sure they will provide a free screen replacement)? Can't they even provide an international warranty or something like iPhones (even if they did, my warranty is already over)? Now, I will have to replace the screen, but it will cost something like 12k+. Even then, there are reports of display line issues happening again. On what basis should I get it replaced?
At this point, wouldn't it be better to get another phone or just use this phone until it's not usable, then replace it? And why is this happening only to phones in India, because I have never heard of anyone or any influencer talking about this issue outside of India. When this happened to OnePlus, everyone was criticizing them. When it's Samsung, no one is speaking up. I was a Samsung fan too, not anymore. I should have bought one of those budget phones like my old one, which lasted 4-5 years.
Thank you samsung for the line on display. Will make sure to never buy any product from samsung in future.
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence. We strive to provide the best quality for our customers, and we would like to understand more about the issues you faced.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
We encourage you to visit any Samsung authorized service center. Our technician team will inspect the device to provide the necessary assistance. According to Samsung policies, Since your product was purchased from abroad, repair will be on a chargeable basis.
Rest assured, we are dedicated to delivering best-in-class services, and all repairs are performed by trained and certified engineers of Samsung. Additionally, all parts used will be genuine to ensure the highest quality of service. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
