Original topic:

Samsung wallet unable to add card

(Topic created on: 08-29-2023 07:06 AM)
1942 Views
zavs
Active Level 3
Options
Galaxy S
I've recently received a renewed card from HDFC but unable to add it in samsung wallet. After entering the cvv number (tried adding thoriugh manual or through NFC or thetough scanning ) it throws an error. Deleted the old card, uninstalled the app, but not able to add it. Any other solution ? 

Reached out to the pathetic support team and the response was because HDFC is a 3rd party contact them. Idiots at work :( 

Sent them the error logs twice ,all thesee junks care is to send a robotic response and close the ticket.
10 Comments
zavs
Active Level 3
Galaxy S
Response Screenshot_20230829_070222_Samsung Members.jpg
0 Likes
BeingAsh22
Active Level 1
Galaxy S
Please check if HDFC Regalia card allows integration with samsung pay. I have AMEX card and face the same issue. Reason being AMEX has discontinued allowing of AMEX cards on samsung pay.
zavs
Active Level 3
Galaxy S
Thanks, but regalia is supported as i was using this earlier in samsung pay, how ever the renewed card that i received not working in samsung pay .
0 Likes
TimonN
Expert Level 5
Galaxy S
I faced exactly same issue with ICICI Sapphiro card.
Support at Samsung Pay and ICICI Bank basically played ping pong and no one took responsibility.

But after about 1 month when I tried to add card it worked !

You can ask HDFC Bank credit card help to de register tokenised card entries of your Credit cards. In ICICI netbanking there is option to do it but in HDFC i could not find that. This might help.
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. we request you to contact the respective bank. They are better able to help you.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

0 Likes
chintu1411
Active Level 1
Galaxy S
Same issue I am facing with my hdfc regalia gold renewed card...issue is with hdfc card only as I am not able to add new card on gpay as well... last Regalia card I was using with samsung pay from 2019
0 Likes
zavs
Active Level 3
Galaxy S
I got the upgraded card cancelled and had them reactivate my old.card, its working fine in wallet. Looks like an issue from the bank side.
0 Likes
Amit5189
Beginner Level 2
Galaxy S
I am unable to add my credit card to samsung wallet
0 Likes
Anshu03
Beginner Level 2
Galaxy S
Im also facing the same issue with hdfc millenia debit card
0 Likes