Original topic:

Issue: Unable to Open Documents from WhatsApp – Wrong App Suggestions Showing

(Topic created on: 3 weeks ago)
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dragonfly2000
Active Level 2
Options
Galaxy S
 Hello, I am facing a problem when trying to open documents received on WhatsApp. Earlier, whenever I clicked on a file (PDF, DOCX, etc.), I used to get proper suggestions such as Word, OneDrive, Adobe Acrobat, Drive, etc. (screenshot 2). Everything was working fine until two days ago. But suddenly, instead of showing those document-related apps, I am now only getting irrelevant options like Samsung Health, Google, and Google Wallet (screenshot 1). Because of this, I am unable to open my documents directly from WhatsApp. All the necessary apps (Word, OneDrive, Adobe, etc.) are already installed on my device. The problem is only with WhatsApp’s "Open with" suggestion list, which seems to have changed unexpectedly. Can anyone guide me on: 1. Why this issue started suddenly? 2. How can I restore the correct "Open with" options for documents in WhatsApp? 3. Is it related to default app settings, cache, or a WhatsApp/Android update? Thanks in advance for the help! 

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31 Comments
cpaul1177
Active Level 7
Galaxy S
What format is the file in?
dragonfly2000
Active Level 2
Galaxy S
PDF and Word Files.
0 Likes
Narenking
Active Level 4
Galaxy S
I m also facing Same issue
Galaxy S
I am also facing same problem and done everything still doesn't work.
dragonfly2000
Active Level 2
Galaxy S
Same here. :(
amitn1000
Active Level 4
Galaxy S
Same problem, only sent pdf files are not opening received pdf is opening
Galaxy S
Same here.
0 Likes
dragonfly2000
Active Level 2
Galaxy S
Exactly.
RITVIKgarg
Active Level 4
Galaxy S
Same issue
0 Likes