Original topic:

Samsung s23 ultra camera downgrade

(Topic created on: a week ago)
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gauti123
Active Level 2
Options
Galaxy S
As a Samsung S23 Ultra user, I have noticed that after the recent One UI 6.1.1 update, photos taken with 16x zoom are experiencing a blurring effect during the processing stage.
7 Comments
Mohit_Goyal
Active Level 3
Galaxy S
Yes i am facing this
gauti123
Active Level 2
Galaxy S
Report kro bhai
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AreebMir
Beginner Level 2
Galaxy S
After the latest update, camera quality has become worse and even multiple bugs can been seen like the one when we zoom between 16x to 19.9x the image is blurry. Overall camera quality has also decreased. I'm very disappointed seeing this. This will make me consider other brands on my next purchase.
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gauti123
Active Level 2
Galaxy S
Report to Samsung member app
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution . Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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