Original topic:

Samsung s21 ultra I am using mobile

(Topic created on: 10-16-2024 05:04 PM)
111 Views
Nasirdubai
Beginner Level 2
Options
Galaxy S
I am getting a camera error on my mobile phone. 
i want to fix it 
6 Comments
ojwh
Active Level 8
Galaxy S
Hello. Sorry to hear this. What kind of camera error are you getting?

I suggest you run a diagnosis on your phone. From the Support tab in Samsung Members, select "Phone diagnostics" and run the Camera diagnostic to try to understand what could be wrong. Please see the attached screenshot. All the best. 17 October 2024 060936 GTS_1000055358_1729130976.jpg
Nasirdubai
Beginner Level 2
Galaxy S
When I camera app
With in 2 second I message showing on the mobile screen (camera failed )1729281690790.jpg
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traver
Active Level 7
Galaxy S
Can you run diagnostic? Try clear camera data/cache. Reboot phone? Download another camera app see it it works.
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Nasirdubai
Beginner Level 2
Galaxy S
Yes that another application is working
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Samsung_specialist
Community Manager
Options
Galaxy S

Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.

Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.

If the issue persists, try running Safe Mode on your phone by following these steps:
1. Power off the phone.
2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button.
3. 'Safe Mode' will appear in the bottom left corner of the screen.
4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.

If the problem persists after trying these steps, please send us an Error Report by following the steps below:

1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.

To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app.

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gasss
Beginner Level 2
Galaxy S
My camera not working, if I open give me. Camera field
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