Samsung replaced my screen free of cost: S21 Fee display lines

[akshay_ag]

Samsung will actually replace your screen free of cost for the display line issue even if it's out of warranty. Just that You have to be a little persistent.

Here is what happened with me. My S21 FE exynos got a line which later became a couple of more lines, a week after the April 2024 security update. Initially I visited the service centre and they told me that there are no offers or discount and I will have to pay 10k for the repair. They entered the said data on a worksheet and sent me. I then mailed to support.india@samsung.com regarding the issue along with the log from service center to which I didn't get a reply for 15 days. 

Then I tried calling the Toll free number and the response was rude and they claimed that it was not any issue from samsung and it might be something related to my usage pattern. The guy just kept repeating the same sentence for anything I asked further.

Then I gave a complaint in the National Consumer Helpline [NCH app]. I got a call from samsung within 2 days. 

A wonderful guy named Mr.Gobi called and he was the point of contact for later communication. I was asked to present the phone at service center again for inspection and running diagnosis and a log was sent to head office. (They would check for physical damage , water damage etc. ) Since I wasn't getting any reply I called Mr. Gobi after some 10 days. Then I was informed that samsung have approved Free Replacement of the screen and I have to pay Rs. 500 as labour charges at the service center. I got the replacement today.

I wasn't sure if it was a late response for the earlier mail or for NCH complaint. Any way the company has replied to NCH, "Discount approved and customer agreed. Issue resolved now. Hence case closed ", after replacement. So I guess that's it.

Personally I think samsung should straight away give replacement through service centers itself . Anyway something is better than nothing.

Special thanks to Mr.Gobi from samsung customer support , Chennai, for being very professional and helpful.

[Happy-User]

You should thanks NCH, Government of India. Samsung directly not listening to consumer in many cases, I too got pre activated galaxy s23 fe in sealed pack, talked about it in samsung & dealer from where purchased but they don't helped earlier then I given Notice through consumer court to dealer then he accepted mistake & given me written guarantee for 1 year service through samsung care.

[_manish]

I think samsung should do it there own otherwise no will buy their device

[THEPREM]

My M51 display faded and flickering issue was started after software update. Facing from last 4 months called them more than 100 times which is a record i think.
In my case, even after Complaining at NCH, twitter they misbehaved and closed my complaint with giving false statements in company remarks. Thereafter i had again reopened my complaint at NCH they misbehaved again and persistently forced me to pay that too without my fault. My phone is still in new condition, scratch less. Such a pathetic and frustrating experience😔

[Kazi-Shanto]

I visited Samsung Service Center situated in Mohakhali, Dhaka, Bangladesh. They ask for BDT 20,000 for display replacement claiming that my handset is physically damaged based on few scratches on edge on the handset. Such a Shame! I wonder even if I pay 20k for replacement, how long would that new display remain safe from greenline issue?!!! let me know how your new display is working now as they told me the warranty period of new display is only 3 months!!!!! That means it can be damaged anytime after 3 months!!!!!!!

[PKY87]

Same issue.....the glue at the back cover has given up so they are denying for screen replacement.....
Very disappointed .....never going to buy flagship ....will advice everyone to stay away......also filing case with consumer court.

[iamroh]

did you got free replacement yet?

[PKY87]

Not yet....filed a case through consumer court....very annoyed ....samsung has no ground to deny.....still they are saying very sorry .....shouldn't have happened😡

[iamroh]

stick the back panel at local shop ...then go to service center for claim

[Vijay8161]

I've Samsung Galaxy S22 Ultra
They Are Denying to replace it for free of cost because they are saying that the line appeard on display is Vertical It Must bi Horizontal than only they can replace it
And though my phone is not physically damage neither it is Water Damage
Can Anyone Help Me regarding this issue.