Members_Y0uKRnb
Beginner Level 2

Suddenly dot green light at bottom left corner from my m51 phone seems everytime i just bought it 1 month ago what should i do to solve this issue.

8 Comments
Notadeveloper
Active Level 6
Post in M series thread
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ChandanMallick
Active Level 6
How to start the device in safe mode
Safe Mode allows the device to boot up without installed third party apps running, which will conserve battery power.

To start the device in Safe Mode, with the device Powered Off.
① Press and hold Power key.
② Once the animation starts, Press and hold the Volume down key until the lock screen appears.
③ Keep the Volume down button until device boots up.
④ Safe Mode is indicated in the lower left hand side when enabled.
⑤ To get out of Safe Mode restart the device.

Video guide: How to start the device in safe mode

Then while using the safe mode dial the code *#0*# on your dialer and call it. Then check the color whether the problem is occurring or not. If the problems persists then switch off your phone for some hours and check it once again
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NandaGM51
Active Level 6
visit ur nearest samsung customer care at the earliest. Don't hesitate to put all ur QUERIES before them. Carry Print Out INVOICE Copy and BOX, they 'may' ask for it. Only my suggestion.
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ndjf
Active Level 7
dial *#0*# and check all the rgb colours and see if there is green dot
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shivam18
Active Level 6
Hello Members_Y0uKRnb that green light is of the notification light . Please donot worry about it 😁 .
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He said bottom left corner.
🙃
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Press *#0*# and check your display in testing menu.

If you still see that dot on the test menu, that means you are facing Dead Pixel and to fix that you have to visit service center.

If that helped or solved your query "Accept as solution" will be appreciated.
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cs-member13
Active Level 10

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "display" issue kindly follow the given below steps:

1. Display brightness level:- Kindly set the device display brightness in auto mode (If available).
Steps to adjust brightness in auto mode: Swipe down on the home screen to open notification panel>Turn on Auto brightness.


2. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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