Original topic:

Samsung has not resolved issue of otp

(Topic created on: 07-05-2025 12:34 PM)
82 Views
Rav_007
Active Level 1
Options
Galaxy S
Sometimes OTPs are not appearing in notifications, we have to go to message icon to see what new msg has been received. 
5 Comments
gamingwithck
Active Level 3
Galaxy S
Hi Bruh
I think you should install
Some apps
Like true caller
Which might solve the issue
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gamingwithck
Active Level 3
Galaxy S
And even if you don't get
Check for clearing the apps cache
Then open the messaging app

Then set it as default Then

Go to settings in the message app

Then go to notifications

Then go to notification category

Allow or enable the option for
General notifications
New message sim 1
New message sim 2
AX YOUR SIM NAME

HOPE IT HELPS
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goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
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goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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