Battery Issue Not Resolved Even After Factory Flash (S24 Ultra)

[ravimule]

Dear Samsung Support Team,

I am writing to raise a serious concern regarding my Samsung Galaxy S24 Ultra which is still under warranty.

My device has been experiencing an abnormal battery issue where the last 5–6% drains within just 3–4 minutes during normal use.

Today, I visited the Samsung Service Center where they performed a factory flash/reset. Unfortunately, the problem still persists exactly the same as before. This clearly indicates that the issue is not software-related but rather a battery defect or voltage drop problem. Also, lags/jittery animation is still there.

Given that my phone is still within the warranty period, I request an immediate battery replacement or a clear resolution from your technical team. I also request that this case be escalated and properly logged in your system for record purposes.

Please treat this as urgent, as I have already lost significant time in troubleshooting without resolution.

Looking forward to your prompt action.

Regards,

Ravi

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[vishnucruze]

Same problem my old mobile samsung s23 ultra i exchange samsung s25 ulta battery excellent

But loss 77,000 rupees my mentally disturbed

I wait next update not fixed another update not fixed in battery drain issue continue so i exchange

Now i am using samsung s25 ulta battery is so gud

samsung team i request all s serious update fix this battery drain issue

[NOMAĐ]

No use in posting in members app. Get their support mail and send it as mail and get their reply. Have it documented.

After getting the reply, post it in social media and gather support from fellow users. Atleast then let's see samsung listens to its customers.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support