@SamsungIndia @SamsungMobile I am unable to use samsung wallet in my #GalaxyS24Ultra . It shows this error each time I try to login. Is it just my unit or is it happening with every s24 series phone? @samsungcommunty
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
The clear cache memory of a particular application: Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
If you get ( 642299 error code): It is related to a server issue. Please check and try some workaround with the following measures to resolve the phenomenon.
if you get a temporarily unavailable error): It may occur because of network problems, Samsung Wallet app or related service errors, installation of external files that may have permission for the device or rooting files. So, the exact cause may vary depending on the sources. Please update the latest version of the Samsung Wallet app, and check if the Internet browser is normally accessible through a mobile data network (LTE, 3G, etc.) after disconnecting Wi-Fi.
if you get an Unknown error / specific action not available: For the Samsung Wallet app global version, the unidentified error or specific action not available problem should be investigated further with dumpster logs. Please provide logs after reproducing.
How to get the dump state log: a. Open the Phone app on your device. b. Dial "*#9900#" using the Samsung keypad. This will launch the SysDump menu. c. Tap on 'Run dumpster & Copy to sd card.' This process will generate log files needed for troubleshooting. d. Navigate to the 'My Files' app on your device. e. Locate the 'log' folder within the Internal Storage section. f. Find the generated log files and send them to our support team for analysis.
if there is a Network error: First, please check if the network connection is available properly by trying to connect through an Internet browser. If the network connection has no problem, then the problem should be investigated further with dumpster logs. Please provide logs after reproducing.
If Card Registration not possible: 1) If card registration is not possible due to an "unsupported card" or support banking-related issues, please verify the following details:
- Provide feedback on pertinent information, such as the issuer's name and card BIN.
Note: In certain situations, card registration might not function properly because of the banking institution's policies or operational issues (e.g., CoA cards not supported, BIN requiring pre-registration, digital wallet not having the BIN registered).
2) To address card registration difficulties during initial setup or after deleting the card due to a "previously registered card," check the following details:
a. Supply feedback on relevant data, including the user's Samsung account ID, issuer country/name, and card BIN.
b. Inform users that, for VISA cards, registering a new card within the same device after removing one may take up to 7 days.
c. In this scenario, the user must contact their card provider to remove the previously registered card information from the Samsung Wallet app.
3) When encountering a "server connection error" during registration despite having a stable network connection, perform the following checks:
a. Card registration might be temporarily unavailable due to system errors caused by Samsung, the card network, or the issuer.
b. Suggest retrying manual or automatic registration since the system might not recognize the card temporarily.
c. If the problem persists, provide feedback on relevant information, such as the user's Samsung account ID, issuer country/name, and card BIN (including the first six digits).
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
