Samsung S23 Freezing Issue

[RuturajB]

Today, while using Instagram on my Samsung S23, the phone suddenly froze. The screen remained on, but the device was completely unresponsive. I tried long-pressing the power button, as well as the power + volume buttons, but there was no reaction from the phone. Finally, I connected a wired charger, and as soon as I did, the phone automatically restarted.

Update Information:

One UI version: 6.1

Android version: 14

Current version: S911BXXS8CYBD / S911BOXM8CYB4 / S911BXXU8CYB4

Security patch level: 1 March 2025

[harshit00]

Same problem mere s23 ultra me he bro one ui 6.1 android version 14 security patch level 1 March 2025

[RuturajB]

Hope Samsung looks into this soon.

[DarkNet_S23Ultra]

Same problem with me twice since yesterday while using Instagram

[RuturajB]

Hope Samsung addresses these problems soon.

[RuturajB]

Also, I came across a few articles and posts mentioning that some users have started seeing green line issues on their screens after the March security patch update. Not sure if it’s related, but it's definitely concerning. Hope Samsung addresses these problems soon.

[AMXĹ]

No problem on one ui 7 beta 2 with April patch😮

[Ramsundhar]

Same it happens 3times since yesterday

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

We would request you to kindly perform the following steps to resolve your issues.

● Galaxy device auto restart issue:
→ Kindly use a genuine Samsung charger.
We always recommend using a genuine Samsung charger for charging your device.

→ There are two methods to disable the auto restart function.
1- Tap on Settings> General management>Reset > Disable Auto restart (if enabled)> Auto restart disabled.
2- Tap on Settings> Battery and device care> Three dots> Automation> Auto restart at set times if enabled.

→ If you are facing this issue after installing any new application then uninstall that application.
Tap on Settings> Apps > desired app> Uninstall> Ok.

● Galaxy device Freezing issue: ● Check space availability: Settings > Battery and device Care > Storage.

● Check RAM in your device: Settings > Battery and device Care > Memory.

● Check app cache: Settings > Device care > Storage > CLEAN NOW.

● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.

● Close Background Apps.

● Remove third party application.

● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.

● Remove third party accessories.

● Kindly disable Power saving mode( if enable).

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember, then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.