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Original topic:

Samsung S20+ : 64mp camera : quality issues

(Topic created on: 10-31-2020 10:01 AM)
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Fr1day
Beginner Level 4
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Galaxy S
Is anyone facing quality issues with the 64mp camera of s20+ 
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3 Comments
rccgbjb
Active Level 4
Galaxy S
send samples pics
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Solution
Galaxy S
bro that 64MP camera os telephoto camera
.. it will only activate when you are zooming or recording 8k video.... primary sensor is of 12MP
Samsung_Support3
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

* Clear camera lens with microfiber cloth or a cleaning wipe. Gently remove the fingerprint, dirt and dust from the camera lens.

 

* Reset camera settings
Camera > Settings > Reset settings > Reset.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support