Dear Samsung Team,
I am writing to express my deep disappointment and frustration regarding the performance of two Samsung devices I own.
The Samsung S22 Plus and the Samsung S21 FE. Despite my long-standing loyalty to the Samsung brand, the recent issues with these devices have severely undermined my trust in the quality and reliability of your products.
Samsung S22 Plus Issue - I purchased the Samsung S22 Plus with the expectation of a premium experience, given its high-end specifications and cost. However, my experience has been marred by a persistent vertical pink line that has appeared on the screen. This line appeared suddenly and has not been resolved despite my attempts at troubleshooting, including restarting the phone, updating the software, booting in Safe Mode, running display tests. All these efforts have been to no avail, indicating a probable hardware defect.
Samsung S21 FE Issue - Compounding my frustration, my Samsung S21 FE has developed an even more severe display issue, with over 30 vertical white lines appearing across the screen. Similar to the S22 Plus, this issue emerged suddenly and has persisted despite extensive troubleshooting efforts. Given that both devices are now out of warranty, I am left with two malfunctioning phones and no clear resolution path.
Impact and Concerns
These issues are not isolated incidents but rather significant failures in what are supposed to be flagship and high-quality devices. The premature failure of these displays not only affects my daily communication and productivity but also undermines the confidence I placed in Samsung’s products. As a consumer, I expect durability and reliability, especially from premium devices. The fact that both devices are experiencing such severe issues suggests a potential quality control problem that needs to be addressed.
Have attached photos of both the phones for your kind reference.
Request for Resolution
Given the circumstances, I request that Samsung takes responsibility for these defects and provides a satisfactory resolution.
Regards,
Pravin
