Samsung Buds Accessory

[SophiaH]

Hi. I had submitted a claim on 16 Feb for my Samsung Buds (when purchasing a Samsung S21+, which I have done). Thus far I have not received any confirmation email for this claim. Please advise urgently!

[Revs007]

Like how I was told initially, forget about those galaxy buds. you are not going to receive them...I have been waiting 6 months from another offer.

[Maps_sam07]

Hi SophiaH 

Please provide your reference number so we can check the claim status?

[SophiaH]

63160209122264RJB

[Maps_sam07 · Accepted solution]

Your claim was approved 18 Feb 2021, delivery takes between 7 to 14 working days, excluding weekends. Please track the order on the link below : 

https://www.courierit.co.za/

[SophiaH]

I used the same waybill number and strangely Courier IT has a delivery note except I never received my Samsung Buds

[SophiaH]

Thank you for the information. Please can you assist me with how to obtain the serial numbers for the buds and the smart tag so I can try to locate them etc? Or is there a procedure when the delivery company says the product has been delivered but the customer I.e. me has not received it? I have also emailed the delivery company. Please advise further what protocol should be followed..

[Maps_sam07]

Please connect to Live Chat support to check if the details we have for the delivery are correct, so we can escalate it further to the dispatch department. 

[SophiaH]

done and they are assisting me still

[EugMan]

Mine is, 630 403 050 728 EP15L