SAMSUNG S20(exynos)

[Arunsk]

Hi guys,

I m confused did my mobile is fault piece.

I have SOT(screen om time) 5.15 to 5.30 hrs 60hrtz (no dark mode) using mobile data.

Overnight drain is 7% using dual sim.

If i put in flight mode 3 -4 % drain.

If i wake my mobile from idle state drain in heavy for next 8- 10 percent

How much sot do you guys get..?

[jay05]

There are many more serious issues. Gonna return the device once the service centers open

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "battery drainage" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

For more information on "battery drainage" please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Arunsk]

waste

[galaxyfan77]

same problem with my s20 plus.
so what u did to improve it

[Arunsk]

I registered a complaint and got a replacement coupon and upgraded to s20 plus..