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Active Level 1

yesterday my phone was updated to android 10 ui2.

 

for certain programs to work, he asked me to format it

I can't play games,  I can't watch a video... it always stuck 

the phone is stuck in applications, some applications do not open...

 

I don't understand why he does this

 

and here when I try to write this, he gets stuck for a few moments

 

what to do?

 

Sorry for my english.

 

 

 

6 Comments
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Active Level 5
this problem might be due to improper download or installation of ur android 10 software on ur phone... I recommend a factory reset of ur phone... tat will definitely solve all the issues
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i do that...but nothing

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Active Level 7
improper download
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i use wifi, not data

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Active Level 4
I hope you just format your mobile phone. If it is not working properly after the factory reset then visit the nearest samsung care center , they will definitely solve this problem.
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I formatted it, but nothing .... I wait a few days to see if it will work correctly

 

 

thanks

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