S9+ Screen Discoloration

[Ubinafat]

I updated my software last November and ever since my screen became green and black once my adaptive brightness is turned on. I can only use my phone at its lowest brightness ever since. Since the issue is not something I did, I actually refuse to pay. However my unit is out of warranty and I already lost the receipt. But 15K is really expensive especially when they caused the problem in the first place. 

[SupriyaPrabhat]

did you tried reseting it

[SupriyaPrabhat]

since the problem arived after updating, you should try to reset the phone and if it didn't work at all, then try to rollback from that update.

[Ubinafat]

I already formatted and factory reset the phone. I haven't tried rollbacking it since the agent told me that I should keep my software updated to fix the bugs. 

[SupriyaPrabhat]

ok then wait for the next update

[Ubinafat]

My software is up-to-date but still no changes. I haven't heard anyone got this issue fixed through software updates tho

[NandaGM51]

try FACTORY RESETTING, after backing up all ur data.

[Ubinafat]

I already did this, but to no avail. The problem is still there. In fact, it seemed like it worsened the problem. 

[NandaGM51]

it's so sad to know all this. U can still use the normal brightness control, s u've mentioned the problem exists only when ADAPTIVE is ON. and, ADAPTIVE BRIGHTNESS alone consumes more power and personally, I don't use it.

[Samsung_Support1]

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