Original topic:

S9 Plus Display Issue After Software Update

(Topic created on: 06-29-2022 10:28 PM)
458 Views
mayankgautam0303
Active Level 2
Options
Galaxy S


As soon as u Increase the Brightness Colours Start to Faid And Display turns Yellow green with black Horizontal lines
Galaxy S
i have done factory reset, started it in Safe Mode checked the phone by dialing *#0*#.
Nothing is working But when Always on Display is Active,it works fine.
My device is Never droped no issues wt so evr but warranty is done..
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Lauki
Active Level 10
Galaxy S
You might be aware through other posts, it's the March update which is the culprit. Please be patient with your phone until the next patch!
Galaxy S
yes yes it is😡
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cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "display" issue kindly follow the given below steps:

 

1) Check device in safe mode: Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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neoamar
Beginner Level 2
Galaxy S

I am having the exact same issue on my galaxy s9 after software update. Do you think downgrade to earlier versions can fix this?

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Galaxy S
i dont know
as per service centre , the display need replacement.
but i cant understand how?
no falls no scratches nothing and display is gone.
useless experience.
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Feranmi
Active Level 1
Galaxy S

You later changed the display right? 

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BasRaf
Beginner Level 3
Galaxy S
I too have the same issue after update
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benten
Active Level 1
Galaxy S
I am also suffering from this issue what was the solution please tell me
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Hassam3
Beginner Level 2
Galaxy S

Turn on Always on Display. Once you turn off your phone it flickers. Then turn it back on you get your colours back and the flickering stops. Also sometimes it does that I turn it off wait for the screen to flicker and then turn it back on again, which brings back the original colours.

 

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