Original topic:

S24Ultra display issue

(Topic created on: 01-30-2024 08:23 PM)
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Zerioton
Active Level 3
Options
Galaxy S
Anyone noticed display vibrancy issue with S24 Ultra. It's not vibrant as S23ultra and the brightness ,colour levels with polarised glasses is horrible. S23 display looks same as with or without polarised glasses on.
9 Comments
drmalims
Active Level 5
Galaxy S
Yes. It's the most discussed issue now. Let's wait for a software update from Samsung at the earliest. Above is the reply posted by Samsung expert. 1706626743819.jpg
Gauraav369
Active Level 7
Galaxy S
What's is it man
They r denying it
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PradeepJain
Active Level 5
Galaxy S
There reply clearly says that they have intently done it. .where have they mentioned that they wil fix this
drmalims
Active Level 5
Galaxy S
We value our customer feedback. If they don't update it, this will be another debacle after Note 7.
PradeepJain
Active Level 5
Galaxy S
They Have intently done it. . I had visited the service centre they told me that the new display is like this and they cannot do anything about. . Samsung is forcing users to accept it by calling it a new concept. . How can a downgrade be a new concept. . And why was this not announced on the launch event. .
They downgraded the display and camera for manufacturing cost reduction and now calling it new concept.

This is so unethical.
drmalims
Active Level 5
Galaxy S
They can't do that with their most premium flagship. Wait for an update and keep using your phone. You will start loving it.
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Gauraav369
Active Level 7
Galaxy S
It's now national issue
Hold on for an update
atechfreak
Active Level 8
Galaxy S
Just upgraded from S23 to S24 few hours back. When I compared S23 display with S24 display I did notice that S23 display was more vivid & colourful looking compared to S23 display but when I compared it with my iPhone 14 Pro S24 display seemed better than S23 display. Those vibrant colours on S23 display felt like they were hurting my eyes 👀 😀

Samsung has made the switch to much more real looking colours on S24 compared to S23

Again this is my observation. Others can have a different opinion about it.

I am quiet satisfied with the display colours of regular S24
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that the Galaxy S24 series model has been adjusted for colors and brightness for more accurate and comfortable vision while using. It has made some changes to the display technology to offer a more natural viewing experience, so you may notice differences in color depth when compared to older devices.

This concept of behavior on the display is an intended color adjustment and is not a defect of the product, so you can use it with confidence.

To provide our customers with the best possible experience, we value customer feedback and continuously work to make our products better and more efficient.

Warm Regards,
Samsung Customer Support

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