S24 ultra switches off the ringtone volume down to zero automatically

[JerishJay]

Hi, my s24 ultra ringtone volume alone goes to silent very often on it's own. I don't have any modes and routine on. It's not a physical problem. I don't accidentally switch the volume down. And its not because of the connected devices.

Anyone else is facing this issue?

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Check device volume settings: Tap on Settings > Sound & vibration>Volume > Drag the volume adjustment bar left or right to increase or decrease the device volume.
To verify, play music and check the music sound. If the sound quality is good, then your speaker is working fine.

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[ManmohanS]

Facing same issue on s23 ultra

[JerishJay]

Do you have Bixby active?

[ManmohanS]

Yes

[JerishJay]

Switch that off and restart the device. If it doesn't work, you need to reset all settings, if it doesn't then factory reset. Don't switch Bixby on

[ManmohanS]

Ohk i'll try

[sandhu0907]

Facing same problem on s24 ultra

[JerishJay]

Check my previous comments