S24 ultra screen problem

[Raghavsoni16]

Recently when i lock my s24 ultra my screen turns off but when i try to unlock it by fingerprint press lock button or double tap it doesn't turn on even with any type of notification it stays off.

Everytime i lock my phone i have to reboot it by pressing lock and volume down key for 15 sec.

Any solution??

[Wodehouse]

The issue you're experiencing with your S24 Ultra sounds frustrating. It's possible that this is a software-related issue, as some users have reported similar problems with their Galaxy S24 series devices.

To troubleshoot this issue, you can try a few things. First, ensure that your phone's software is up-to-date, as Samsung has been releasing updates to address various issues.

Additionally, you can try disabling the "RAM Plus" feature, which some users have found to cause performance issues. To do this, go to *Settings* > *Device Care* > *Memory* > *RAM Plus* and toggle it off.

If these steps don't resolve the issue, it's possible that there's a hardware problem with your device. In this case, you may want to consider contacting Samsung support or visiting a authorized service center for further assistance.

It's also worth noting that some users have reported success with resetting their device or performing a factory reset. However, this should be done as a last resort, as it will erase all data on your device.

Please do check these links below
https://www.androidauthority.com/samsung-galaxy-s24-problems-fixes-3429319/

https://us.community.samsung.com/t5/Galaxy-S24/Screen-went-out-on-S24/td-p/2793224

https://us.community.samsung.com/t5/Galaxy-S24/S24-Ultra-Unresponsive-Black-Screen/td-p/2814573

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[Raghavsoni16]

Once i reboot it then there is no problem in screen. im using it right now and have not turned off for couple of hours. I have tried first 2 steps u suggested but nothing happened so backing up for reset 🙏

[Wodehouse]

Yes. Good. Reset may fix it. Else take it to a service centre.

If this reply answered your query please mark my reply as "resolved" by clicking 3 vertical dots on top right of my reply. Thank you 😊

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly perform the following steps to resolve your issue.

● Remove the screen protectors and cover from the device once and check the issue after restarting the device.
Path: Press the power and volume down keys simultaneously for a few seconds.

● Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

● The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

● Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

● Enable/ Disable sensitivity touch: Settings> Display >Touch sensitivity.

● Check space availability: Settings > Device Care >Storage.

● Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Raghavsoni16]

I have tried resetting my phone but it didn't help and i am so disappointed with that. I dont know what to do. Every time screen turns off i have to force restart even during call when sensor is covered, screen goes black and i have to restart

[Raghavsoni16]

I've discovered that my screen functions correctly after warming it with a hairdryer. Could you suggest why this might be happening, (also my phone has never been submerged in water)