S24 ultra - error while using Samsung Internet browser

[Karuppan4ever]

I have been using Samsung Internet browser for viewing youtube videos. I have kept the background play on. Whenever I play the video and switch to other app or lock the screen, next video is not playing. Instead the error "m.youtube.com's DNS address could not be found. Diagnosing the problem.".

Does anyone have this problem? Please advise.

Error 

[TROVE]

Hey,
I don't face any problem while using the Samsung Internet. However, you can try out the following methods to resolve the issue:

Clear Cache and Cookies: Go to Samsung Internet settings, clear the browser's cache, and cookies. This might resolve any underlying data issues causing the problem.

Update Samsung Internet: Ensure you're using the latest version of the Samsung Internet browser, as updates often fix bugs and improve compatibility with services like YouTube.

Check Background Play Settings: Verify that background play is enabled properly. Go to the YouTube app and check its settings to ensure background playback is allowed.

DNS Settings: If it's specifically a DNS issue, you could try changing your DNS settings on your phone. Use a public DNS like Google DNS or Cloudflare DNS (e.g., 8.8.8.8 and 8.8.4.4 for Google or 1.1.1.1 for Cloudflare).

Reboot the Phone: Sometimes, simply restarting your phone can resolve network or software glitches causing this issue.

Try a Different Browser: If the problem persists, you might want to try playing YouTube videos in a different browser (e.g., Google Chrome or Firefox) to see if the issue is specific to Samsung Internet.

If none of these work, you might want to report this bug to Samsung support.

[TROVE]

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1. Tap the three dots on my reply.
2. Select "Accept Solution."
Thanks for your support!

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue.

● Check app Cache: Settings> Device care> Storage> Clean now.

● Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

● Uninstall and reinstall the app:
1-Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
2-Please ensure enough storage space in your device.
3-Please ensure your device has sufficient battery for updating software.

● Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.

● Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.

● Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

● Keep your apps updated: Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember the password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tap on Factory data reset to reset your device to its factory default settings. This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support