Argent help needed 😟

[Hansraj007]

I am filling a online form for an examination but i am unable to capture live image from my browser.

I tried both samsung internet app and chrome but nothing is working while capturing the live image in capturing area it showing blank nothing else.

I already have given all the necessary permissions.

Here the screenshot ⤵️

If anyone knows the solution please comment it would be helpful 🙏

[souvik22ff]

Konse exam?

[Batmania]

If using private dns or adblocker, turn them off and try.

Otherwise use Firefox browser from Playstore.

[Hansraj007]

I tried after turning dns off but no effect.
I have to go with a webcam now.
Thank u for the advice 🙏

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support