Heating issue

[PrudhviD]

Why my s23 ultra easily getting hot while playing whiteout survival game 🤔🤔🤔does anyone have the same heating issues while playing games ?????

[yankler]

Every device ,


Heating issue in gpu and cpu right??

[PrudhviD]

some are saying due to update patches which are not entirely bug free it leave 1 or 2bugs in that update hope we will get no bugs in latest updates

[SMITHA123]

Yes,i had while playing carxstreet and efootball temperature is becaming 41°Celsius and above.
Why this problem?

[PrudhviD]

some are saying due to update patches which are not entirely bug free which leave 1 or 2bugs in that update hope we will get no bugs in latest updates

[SMITHA123]

Will they solve this problem?
Is this because of high graphics game
But, this phone has that much specs.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we wanted to inform you that using third-party applications and engaging in long game can lead to your device heating up due to increased power consumption. We recommend closing these apps when not in use to help cool down your device.

If you continue to notice that your device is overheating during normal usage, please follow the steps below to troubleshoot the issue:

● Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support