Original topic:

S24 ultra bought in US work in india ?

(Topic created on: 01-15-2025 02:45 PM)
839 Views
GmanGotYou
Active Level 4
Options
Galaxy S
My friend has purchased S24 ultra in the USA and the mobile will be used in India with indian SIM card.

Question:
# Will the phone work fine?
# Will there be any network issue?
# Will there be any warranty issue?

Anything we should be considered about ?
9 Comments
DINKAR_A34_5G
Expert Level 3
Galaxy S
You will not get warranty of your device here in India. It will work with Airtel SIM but not with Jio SIM. Apart from this, some features like eSIM, Record calls, Samsung Wallet etc. will not work in it.

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Galaxy S
In jio network u will get 4G only unless unlock the 5g bands.
goodthings
Expert Level 5
Galaxy S
Except Jio true 5G network , it's works. Kindly use Airtel 5G network only. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
iamSUHAIL
Active Level 8
Galaxy S
Yes but 5G will not work
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UserAdik
Expert Level 5
Galaxy S
Here's a breakdown of the issues and considerations when using a US-purchased Samsung Galaxy S24 Ultra in India:
1. Network Compatibility:
* 4G/5G: GSM bands are generally compatible worldwide. However, specific 4G/5G bands may differ between the US and India. Check if the US model supports the Indian 4G/5G bands.
* VoLTE/VoWiFi: Ensure the US model supports VoLTE (Voice over LTE) and VoWiFi (Voice over Wi-Fi) on Indian networks.
2. Warranty:
* International Warranty: Samsung often offers international warranties, but the coverage may vary. Check with Samsung India for specific details.
* Local Repair: If repairs are needed in India, you might need to pay out-of-pocket.
3. Other Considerations:
* Software Updates: The phone might receive software updates later than Indian models.
* Regional Features: Some features or apps may be specific to the US market and might not work in India.
* Charger and Adapter: The US model might come with a US plug. You'll need a suitable adapter to use it in India.
Recommendation:
* Contact Samsung India: Reach out to Samsung India customer support for the most accurate and up-to-date information on network compatibility, warranty, and any other concerns.
* Check Network Compatibility: Use tools like Will My Phone Work to compare the US model's bands with Indian network bands.
Additional Tips:
* Unlock the Phone: If the phone is locked to a US carrier, you might need to unlock it before using it with an Indian SIM card.
* Backup Data: Before switching SIM cards, back up your important data to avoid losing it.
Disclaimer: This information is based on general knowledge and may not be entirely accurate. Always verify with Samsung India for specific details and recommendations.

I Asked Source: Google Gemini AI.
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for showing interest in Samsung products. We appreciate your insights into the variations that might exist for products manufactured in different countries, particularly concerning specifications and features.

We would like to clarify a couple of points. Firstly, we want to inform you that product's warranty is only applicable in the country from where the product was purchased. If your product were purchased from abroad, repair will be on a chargeable basis in india.

Additionally, it's important to mention that 5G support is not available for overseas models when used in India.

If you have any further questions or need additional assistance, please feel free to reach out. We’re here to help!

Warm Regards,
Samsung Customer Support

GmanGotYou
Active Level 4
Galaxy S
Thanks team, is there an option to avail international warranty?

Does this mean we can never use 5G even when I am using Airtel indian SIM?
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GmanGotYou
Active Level 4
Galaxy S
Hi Samsung Team,
Kindly confirm on the 5G question please !
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