Original topic:

S24, my samsung video player, is not working

(Topic created on: 03-11-2024 11:40 AM)
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fereydoun
Active Level 3
Options
Galaxy S
What's happening to video player I'm going inside then going back 🤔 please update the video player 
2 Comments
rajanswers
Active Level 5
Galaxy S
Kindly restart your device and check
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Samsung_specialist
Community Manager
Options
Galaxy S

If the Samsung Video Player app on your S24 device is not working, here are some troubleshooting steps you can try:

1. Restart Your Device
2. Check for Software Updates
3. Clear App Cache and Data: Clearing the cache and data of the Samsung Video Player app can sometimes resolve issues. Go to Settings > Apps > Samsung Video Player > Storage > Clear Cache/Clear Data. Note that clearing data will reset the app to its default settings.
4. Force Stop and Restart the App: Go to Settings > Apps > Samsung Video Player > Force Stop. Then, reopen the app and check if it's working.
5. Check Storage Space: Ensure that your device has sufficient storage space available. If your device's storage is full, it may affect the performance of apps, including the video player.
6. Try a Different Video Player
7. If all else fails, you can try performing a factory reset on your device. This will erase all data and settings, so make sure to back up your important files before proceeding. Go to Settings > General Management > Reset > Factory data reset.

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