Original topic:

S24 White line issue

(Topic created on: 08-31-2024 12:57 PM)
765 Views
Daniel_Joe
Active Level 1
Options
Galaxy S
Hi guys!! I recently bought this Samsung S24, which was 4 months ago. Yesterday, I updated the phone to version 6.1. The next day, which is today, I noticed a white line at the top of my phone. I don't know what to do. Please help me find a s

image


image


olution.
18 Comments
Ash00
Active Level 6
Galaxy S
Can you share any video?
0 Likes
Daniel_Joe
Active Level 1
Galaxy S
I think we can't share video in this app
0 Likes
Ash00
Active Level 6
Galaxy S
Make tweet with clear video details and tagg content creators to reach then share tweet link here
So it will reach widely
0 Likes
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.
goodthings
Expert Level 5
Galaxy S
Your's most welcome to here.
0 Likes
viraj2212
Beginner Level 2
Galaxy S
Should I update not?1725089137889.jpg
0 Likes
Galaxy S
OMG! 😲 The phone is under warranty, so visit the nearest service center to replace your screen free of cost.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you to kindly perform the following steps to resolve your issue.

Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

0 Likes