S24 Ultra Green Line issue

[RomeoV3]

Dear Team,

My Samsung S24 Ultra has developed a green line issue. After contacting customer care and completing their recommended diagnostics and software updates, the problem persists. The service center examined my phone and, citing a lack of registered cases for this issue with the S24 Ultra, requested 21,000 rupees for a screen replacement. Following further communication with customer care, my request for compensation or a free replacement was denied due to the same lack of registered cases, and I was asked to raise a charge sheet. A job sheet was created on February 19th, but I have yet to receive an update. Customer care continues to reiterate the need for payment. As this issue occurred without any physical damage on my part, I am disappointed to be faced with this expense. I had hoped for a better outcome from Samsung, and I wish they would address this type of issue with the same consideration shown by other manufacturers.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue. Then go to service center for replace/repair it's. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[RomeoV3]

Let me check and update you!! If it works will accept

[goodthings]

Your's most welcome.

[RomeoV3]

They are not accepting it

[goodthings]

Complaint repeat again and again on same chanel. Thanks.

[RomeoV3]

Okay

[9554648025090]

🙏107

[ram_ram]

Sir samsung customer care is not authorized to change display my galaxy S22 mobile got Green line samsung changed display free of cost for it open my galaxy app send email to Samsung care +they will respond they are asking bill try sir

[RomeoV3]

They responded stating this not related to their query and again suggested to call to customer care.