S24 Ultra Battery Drain

[DewangPatil]

I have been facing wierd battery drain recently where the phone also gets hot in daily tasks like goiing through whatsapp or instagram where it feels like its pushing the processor as if its gaming,this wasn't happening since one ui 7 update but recently until last week

I have even turned 5G off now where it used to give me about 6+ hours SOT with it on

This is from couple weeks ago notice how less battery snapchat and instagram are consuming,also this with 5G services on but same indorr wifi use

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[DewangPatil]

I have already done that but the thing is there hasnt been any update since oneui 7 and it wasnt happening right after the update,i mainly faced overheating in instagram so i reinstalled the app but no big change

[goodthings]

Your's most welcome to here.

[patya]

Same here s24 ultra after ui7 update battery drain

[S24ultra11]

Not only s24 ultra all other models are also having same issues and even after knowing the same Samsung is not even bothering to resolve it and replying non sense like format reset etc

[JayaPrathap]

It happens for any new software to a mobile, that's because the mobile hardware must adjust to the software Loaded and need some days understanding the usage patterns, consumption and optimising according to user needs and behavior.

So take some time use mobile in smooth way with less handling or keeping less pressure on cpu which gets settle for few days and battery problem also resets!

If it resolve your problem soon, accept and share my solution, thank you.

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concerns.

▶ Galaxy device Battery drainage issue: Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

3. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

4. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

6. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

▶ Galaxy device heating issue: 1.Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device: Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support