S24 ULTRA ISSUES

[GALAXYECOSYSTEM]

Hello Members!

For the past few days, I have been concerned about the heating issues in this flagship model, and I thank everyone for their valuable input, which has helped me find ways to cool the phone down.

Through my own testing, I discovered that switching to an ultra-thin case allows me to feel the heat dissipate more effectively. Silicon cases tend to trap heat, preventing it from reaching my hands. Otherwise, there are no problems. The phone did get warm before, but that's typical given my extended usage. I've included a screenshot below showing the phone's thermal readings after one hour of continuous use.

I regret for my earlier misinterpretations regarding the heating issues. The Samsung S24 Ultra represents a current market leader, and its users should be proud to own such an intelligent device.

[Oneui_new]

My S24 never heat 🙏

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below mentioned troubleshooting steps, these may help in resolving your concern.

● Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

→ Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

→ You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[GALAXYECOSYSTEM]

I am not facing issues. Try to read the matter and stop putting generic replies in all posts.

[Mishal786]

In my S24 Ultra, the heating issue has nothing to do with the case—I even tried removing it to see if the problem would stop, but it seems to be a software glitch. What's concerning is that the device reaches around 40 to 41 degrees even during light usage. I have no idea when Samsung will release a stable update to fix this. What's unusual is that during heavy tasks, everything runs fine, but the issue starts occasionally during light usage. I really hope Samsung addresses this in the next update.